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Amplitude Clinical Outcomes

Overview of PROMs at Sulis Hospital

Patient-Reported Outcome Measures (PROMs) are clinically-validated assessments that record the impact of a condition on a patient's life, at a point in time. For example, the degree of pain, ability to function normally and overall quality of life.

As part of our commitment to your care, we invite patients to share how they are feeling before and after certain treatments. Your feedback is incredibly valuable, helping us see exactly how your treatment has helped and allowing us to continually improve outcomes for both current and future patients.

What to expect

If your specific procedure is part of the programme, you will receive a friendly message via email and/or SMS by our trusted partner, Amplitude Clinical Outcomes, at key stages throughout your care. Because we care about your long-term health, you may occasionally hear from them for a few years after your treatment is finished. 

Please do not worry

If you do not receive messages from Amplitude, there is no need to worry and you do not need to take any action. Not every procedure requires these surveys.

Your participation plays an important role in helping us continually improve the care we provide. Participation is completely voluntary and will not affect your treatment or care.

All information you provide will be handled securely and in accordance with the Data Protection Act and our privacy policy.

If you have any questions or concerns about the questionnaires, or any questions about your treatment, please contact us directly.

For any technical issues or additional support when using the Amplitude Patient Portal, you can contact the Amplitude Customer Support team: customer.support@amplitude-clincal.com / 0333 014 63 63 (UK) | Int: +44 (0)1905 932 575

Your Voice, Your Recovery: Partnering with Amplitude

As Sulis Hospital, your health and well-being are at the heart of everything we do. While medical scans and test results are important, they only tell part of the story. The most vital piece of information is how you actually feel.

To make sure we are listening to you every step of the way, we have partnered with a secure digital system called Amplitude. Before and after your treatment, you will receive simple online questionnaires asking about your pain levels, mobility and how you are managing daily life.

PROMs are a way of recording information about your health, wellbeing and quality of life directly from you, the patient. They allow us to understand and compare how you are feeling and functioning before and after a clinical intervention. 

Your experience as a patient at Sulis Hospital Bath and the outcome of your treatment is important to us. The information you provide helps us to understand the outcomes of treatment, supports us in identifying the best treatments for future patients and may also contribute to formal research trials.

By inputting your progress in our system, you are not only helping us by giving us the ability to report on all our patients, but you are also helping yourself. Clinical outcomes are a way for you, your surgeon and other healthcare professionals to monitor your symptoms and the quality of our clinical interventions.

Whilst your cooperation is not compulsory, your input is important to this process. Sulis Hospital is using the Amplitude System to record and report on your progress as well as the progress of hospital patients as a collective.

  • Breast
  • Cataract
  • Foot & Ankle
  • Gallbladder
  • Hand
  • Hernia
  • Hip
  • Knee
  • Nasal
  • Plastics (Facial Aesthetic & General Aesthetic) 
  • Prostate
  • Shoulder
  • Spine

You will only be contacted at a few key milestones throughout your care, rather than on a regular weekly or monthly basis. Because every recovery is different, the exact number of check-ins depends on the specific treatment you receive.

In general, you can expect to hear from our trusted partner, Amplitude, at the following stages:

Before your treatment: You will receive on initial questionnaire to record your starting point (such as your current pain and mobility).

During your early recovery: You will receive a few follow-up questionnaires at important intervals during the first year after your treatment.

Into the future: Because we care about your lasting health, we may send a gently check-in once a year for several years after your treatment. This helps Sulis Hospital ensure you are enjoying a full, long recovery.

Sulis Hospital and its clinical care team will be able to review the information you provide to monitor your progress, assess the effectiveness of your treatment and identify whether your recovery is progressing as expected.

We are also mandated by law to share specific data with certain third-party registries and governing bodies and our consultants also contribute data to various non-mandate registries. Sharing your data with these registries enables them to analyse outcomes across a much wider population, helping to evaluate treatments, clinical outcomes and the overall quality of care delivered at a national and where applicable international level.

Where your information is being submitted to a registry, you will be specifically asked to provide consent for your identifiable data to be shared. If you decline consent, you may be asked to submit relevant clinical data but it will be submitted anonymously.

Complete list of registries/regulatory bodies involved as per slide 4 of the website info:

Your data is held in a secure server, hosted in the UK. All customer data is held in an ISO27001 certified, tier 3 data centre which is considered the best protection and cyber resilience standard in the UK.

If you would like to know what information is being held on you, please contact Sulis Hospital.

When you first log in to the Amplitude Patient Portal you will be asked to give consent to be contacted and for your data to be collected. If you no not wish to participate, you can elect to 'Decline Consent' when prompted. Patients are usually contacted via email or SMS, and you can decide whether you wish to disable any of these contact preferences, which is managed under 'My Details' in the Patient Portal.

If you are already participating and have submitted information, you can opt-out at any point by withdrawing your consent via the Amplitude Patient Portal or by contacting Sulis Hospital to assist you. Contact us